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Posted

Lin,

That's quite a snowstorm. Hope you don't have to shovel out from under this one, too! :)

Posted

Hi Guys,

Thanks - just consumed with snow I guess - LOL. Glad some of it made its way to Canada!

This has been the week from hell for me. My "former" web host (iPower) some time ago developed a problem with the FTP protocol on my server which prevented my normal FTP software (WSFTP Pro) from downloading or uploading more than about 3 megabytes before failing. So to upload or download any reasonable sized file I had to do it in stages and often they became fragmented. I finally found another program "FTP Commander" which had a less rigorous FTP protocol and it got around the problems which iPower couldn't seem to resolve. Three days ago FTP Commander simply would no longer work at all so I was unable to upload or download files from my site at all. Both FTP Commander and WSFTP Pro worked perfectly on every other server so the problem was indeed limited to the one hosting my website.

I called iPower and asked them to move my site to another server and they gave me the run-around begining with "your files are probably corrupted" and "it will take a minimum of 72 hours and we will have to call in outside services and charge you $50 to do that". Then the story was "we can put in a service ticket and someone will return your call in 72 hours". My response was that if my "files" were corrupted, it was because of iPower's issues and their responsibility to see that they were not. Of course if they were corrupted my site would have been down - so the technical incompetence of their support team was truly exposed. I explained that since it was their issue they should move my site to a working server and I should not pay for their issues. I asked them how they would like it if their business were closed for a week (three days plus another 72 hours, etc.) and they had no income? They didn't see the relevance - LOL.

Anyway I gave them the boot and moved 20 gigabytes of files to a new web host (1and1.com) which is up and running fine today thanks to help from Sherry. This not being able to see thing is getting old quickly and couldn't have happened at a worse time. I'm very happy with 1and1 so far - 200 gigabytes of storage, 2000 gigabytes per month of transfer bandwidth, etc., with a tremendous package for under $10 per month. Right now they are having a great offer of $5.95 per month for the first six months then back to $9.95 per month. They bill quarterly and you only have to sign up for one year for this business package.

I'm extremely happy with the overall response - great tech support, great sales support, seems to me like a really great deal so now if I could just "see" well enough to work again - HA! Fortunately, my "lightning" flashes have grealy diminished and I can read for longer periods without going "nuts" so hopefully will be back in a month or so to normal.

Here's a link to 1and1 for anyone interested:

http://order.1and1.com/xml/order;jsessioni...3841E9923.TC61a

Best regards,

Lin

Posted

Lin,

Sorry to hear about your server problems, but glad to hear your eyes are on the mend! :)

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