Problem with deluxe version

[cagney123]

I haven't had this problem with any previous version...only the latest deluxe version. The picture that is fading out stays bright on the far left hand side of the screen and then drops out suddenly as the new slide is totally faded in. This problem exists during preview and the created show. Very annoying...happens about 25% of the time. I loaded the same show into an earlier beta version and it works fine. Anyone else with this problem? Maybe I should just download PTE again?

Jeff Lunt

[jfa]

Jeff it would be helpful to have more information about your PC setup, particularly the video card and it's RAM and the system RAM.

I have seen a similar problem on a friends PC. She found it was caused by her anti-virus program running in the background, if you are running one turn it off and try again.

Are you running any other programs in the background?

[Conflow]

Cagney 123,

Yes,John may be on the right tack ~ Norton AV in particular can use up to 120mB of 'User RAM Memory' when

the PC is initially started from a "Cold Start". This demand added to your Pte.5xx Program when making an AVI can literally devour your User RAM to the extent that Norton can not close-down properly ~ it leaves desktop images on the left side of the Monitor. There is also another scenario,viz:-

Norton does not 'return' the User Ram to the System when finished scanning, this is done by the PC System itself provided it has enough RAM to work with ! ~ and its only when the System gets into "real trouble" will it invoke an emergency expansion of its (internal) Virtual Ram size. So "catch-22" on all counts.

This is more likely to happen with PC's which use 512mB of User Ram or less ~

Rule of Thumb:- Disconnect the Internet and Exit Norton ~ don't forget to reconnect when done.

Brian.Conflow.

[cagney123]

Thanks for responding...but I don't think that is the problem. I ran the same show from the same computer with a different version of PTE. Nothing was different, only the version. I have the nvidia 8500 GT with 512 ram...core 2 duo...2 gigs ram. I do use Norton...but I always have, and without a hitch with previous versions...including most of the betas. I think I'll just download again and reinstall and see what happens. Very strange to me.

Again, thanks guys...and keep thinking. I'm sure we will come up with something...and I will let you know if the re-install works.

Jeff

[Conflow]

Jeff,

Well all seem's to be O.K in the Memory Department ~ but do watch Norton, we run Norton Executive here at Conflow and it sure does chew Memory.

You say you are running a 'Duo-Core' PC ~ by any chance have you changed the Hard Drive configuration when you downloaded PTE.5xx ? ~ I had a problem recently where the owner had created a 'Dual-Drive' on his HD. He had the Pte Program on Drive A and his Images & Music on Drive B.

He could make an Exe on the PC no problems, but when he 'burnt' a CD, he had just a few Images, the rest were missing as were the Music Files.

This is a 'classic example' of not putting EVERYTHING in a Root Folder........Just a thought !

Brian.Conflow.

[cagney123]

I just re-downloaded the program...same thing. I think I've narrowed it down a bit. It seems to be a problem with landscape to portrait orientation. The left side of image 1 won't fade out until after image 2 is fully faded in...and then it doesn't fade, just go out.

Turned off Norton and everything else in the tray...nothing is running. Also, it seems to be with this set of images only. I have done several other shows just fine, but this one reared it's ugly head and I don't get it. I didn't take these images with my gear...but I have worked with this person before and I know what camera she used and I have just done a show with images from that camera recently. No problems...however....if anyone would like to try to duplicate the problem, I would be glad to send 2 images. Put the landscape picture first and the portrait pic second. Use fade in/out at any speed setting...the left side of the landscape does not fade out...just a few pixels wide, but enough to be very annoying.

I probably won't have this problem again after this project...I think it must be a problem with the images. It's kind of fun trying to find out what is wrong...especially since I can just pop the show into an earlier beta and all is fine...I'm not in a desperate situation. I guess that is why I think there might be a software problem...the exact same show works in beta?

Let me know if I can send the two files to anyone wanting to try it out.

Jeff

[alrobin]

Jeff,

I would be interested in having a look at those images - alrobin @ alrobinson.com (remove the spaces). Good luck in solving this. It sounds like a video memory thing.

[cagney123]

Thanks Al....I guess I need an email address? Or, mine is, jefflunt123@msn.com

Drop and line and I'll send them to you.

If there is an easier way that I'm not aware of, just let me know.

Jeff

[Ken Cox]

JEFF

upload the whole works to including the pte

http://www.mediafire.com/

set up a free acct -- max size 100 mb/perupload - at this time unlimited time and d/l'ds --i would put the package in a zip

have used it quite a bit - have > 5 gb stored there

then when it is uploaded you will get an url to share with others and just mail it to Al etc

Al is familiar with the service

ken

[cagney123]

Thanks Ken...good idea. I uploaded the PTE and a few pix to my own site...should have thought of that myself, but thank goodness you are around.

http://jeffluntimages.com/art/Slideshows/slideshow.html

just click on PTE and let me know if this works...or what I need to do. Keep in mind that when I open the program in a beta version I have no problems.

Jeff

[alrobin]

Jeff,

I had included my email address, but taking it off your website works just as well, too.

I downloaded your example, and everything appears to me to work as it should. The only thing I can see is that, because the left side of the first horizontal image is very bright, and is fading to black, it appears to persist longer than the rest of the image. Otherwise, everything looks fine to me.

[cagney123]

Thanks for the time. I think it is just some wacky combination of images and my particular set up. I haven't been able to duplicate it in any other form. On my set up, every horizontal image has a problem fading to a vertical image...but only with this set of images and only on the latest version. Not worth the time really...just a very curious thing to me. Glad it doesn't appear to be a software problem. Thanks again, everyone, for taking a moment to figure this out.

Jeff

[jfa]

Jeff, I had no problems with the appearance of your images in the show on my setup. Strange one indeed??

Glad it was a "one off" for you.