Lost Key

[Vince]

I lost my key and order info and I have E mailed the company 2x but I havn't recieved a response. Should I just buy it again or any suggestions are welcome. Thanks Vince

[nobeefstu]

Vince,

One thought ... Did you ever install your PTE KEY file ?

Because if you have installed it ( whether your original file is lost or not) ... your REGISTRY contains the KEY and its necessary info.

Open Regedit.exe and do a search/find for this :

HKEY_CURRENT_USER\Software\PTE

Once you have found this value/key ... just do a EXPORT REGISTRY FILE of this PTE KEY to a safe place and copy it to a disk.

Now if you have lost everthing ( key and all documentation of some type of proff of purchase) and never installed your KEY ... I dont know of your options ... you will have to see what WnSoft can/cannot do for you.

[fgnoel]

I had to do a complete reformat of my hard drive (its a long story) but had them do a complete backup into an "old date" folder. Where would I find my key in that back up data or will I be able to?

Frank

[nobeefstu]

Frank ,

Windows keeps a backup of your REGISTRY in :

WINDOWS\SYSBCKUP

There are actually 5 different total complete backups ... for 5 different consecutive days/times ( check the date of the file to verify its actual backup date order) ... this way you can backup your regisrty to 1 day prior or more if need be.

The files are Labeled as :

rb000.cab ... thru ... rb005.cab

I dont know version Windows OS you have ... hopefully they are all somewhat relative.

[Vince]

Thanks, I'll try this info today it should be helpful. Vince

[support]

Dear Vince,

I have sent you the key today and have already received the automatic confirmation. Please, check, if you have received the key and let me know about it.