Registration key not attached

[GoldenBC]

I paid for my Pictures2Exe via credit card and promptly received a registration key. Unfortunately, the e-mail said that the file was "attached" and to save it into any folder. There was no file attached -- just what appears to be the text for a registry key at the bottom of the e-mail, but I don't know what to do with it. I've tried saving it as a .reg or .txt file and it appears to load it and says that it is now registered, but when I reopen Pics2exe, it is still the unregistered.

I have written to the support e-mail address but have not received a response as of yet and I am anxious to get my project going.

Help!

[think(box)]

Welcome GoldenBC,

It sounds like you've done everything correctly, so this is most likely something that Wnsoft support must solve. I've heard similar symptoms in the past when someone had difficulty with registration, and it turned out to be a "key" problem.

You should receive contact and help from Wnsoft within the next few hours, if not already.

[alrobin]

Welcome to the Forum! By the way, is that a reference to the beautiful ski town in the interior of BC? If so, you're lucky to live in such a nice place!

You will probably hear from WnSoft on Monday, as they are usually off weekends. Are you sure there was no attachment to the email? Sometimes attachments also show up at the bottom of an email, but you have to click on the actual file attached. Just a thought.

WnSoft Support are always good at following up on these requests, though, once they check their records.

[GoldenBC]

Yes, I do live in the ski town and home of the Kicking Horse Resort called Golden BC.

No, there was absolutely no attachment. I checked a couple times. I use Eudora and attachments are always shown in the IN box as well, and nothing there. I checked my attachments folder, nothing there.

I've done 10 pics for my presentation, got music, played a bit with transitions, but not much more to do until I can add more pictures.

Thanks for all your help anyway. Guess I'll just have to find other things to do!

[alrobin]

This time of the year you should be out hiking, anyway!!

I've been to the Purcell Lodge a couple of times - some pics on my web site. Great place!! I envy you! Looking forward to seeing one of your shows.

[Guest Techman1]

GoldenBC,

Hang in there! I know Igor or Inna will respond as quickly as possible. I had a similiar problem with my registration key last week (I'm a new user also) and they responded very fast. Fortunately my problem was during the week and they provided a solution right away.

I'm happily creating PTE shows currently. This is a great product and others from this forum have already been extremely helpful.

Good luck on your future shows!

Fred

[GoldenBC]

I'm sure they will be very helpful but they must have gone away for an extended weekend as it's now Monday night and still no response....

Waaahhhh!

[think(box)]

It's even later at Wnsoft. It's Tuesday morning right now in Wnsoft's time zone. Inna Malkova, who handles support requests, may have taken a day off. We can't fault her for that. Or email may have never arrived for some reason.

You may get a new key sooner if you send email again, sending to both Support@wnsoft.com and Igor@wnsoft.com

Igor is very busy and has probably missed this message thread. But he greatly values a good customer service relationship as evidenced throughout this forum. I am sure that he will be very sorry about the delay and send your key personally, as soon as he finds out about the problem.

Sorry that you had the delay. Best of luck for a speedy response.

[GoldenBC]

I had e-mailed support more than once and also emailed the "lost registration key" address as well (they responded but were unable to help). Thanks for Igor's address -- I have e-mailed him directly so between all of it should receive a response soon!